If the "Forgot your password" option does not work, verify that you are entering your username and not your email address. If you aren't able to use "Forgot your password" you can use one of the three options below to reset the password manually.
NOTE: You need to scroll farther down the page and use Option 2 or Option 3 if you have an older version of EventSentry.
C:\Program Files\EventSentry\WebReports\tools\
C:\Program Files\EventSentry\WebReports\conf\
<Hash>42e7978e38eeb7dfc876eb406fd24283916490236ba0f420ada6b4dbe239669f</Hash>
<Salt>6FmZrfhfFIat9jFBYXWV4+ERFnxNCpk/kLYnpsuce48=</Salt>
In the case a complete reset is necessary, make sure the EventSentry Web Reports service is stopped and then delete the "C:\Program Files\EventSentry\WebReports\conf\users.xml" file. Then then start the EventSentry Web Reports service. The web reports will detect that the user settings are missing and provide a wizard to create an account.