I am unable to login to the web reports and I cannot reset my password with the "Forgot your password" option. How do I reset the built-in authentication?

Article ID: 165
Category: Web Reports
Applies to: 3.0 and later
Updated: 2022-12-02

If the "Forgot your password" option does not work, verify that you are entering your username and not your email address. If you aren't able to use "Forgot your password" you can use one of the three options below to reset the password manually.


Option 1: Automated reset script (Only available for EventSentry 5.0)

NOTE: You need to scroll farther down the page and use Option 2 or Option 3 if you have an older version of EventSentry.

  • Navigate to the tools folder, which will only exist if you have EventSentry 5.0: C:\Program Files\EventSentry\WebReports\tools\
  • Launch resetAdminPwd.vbs, which will only exist if you have EventSentry 5.0,
Reset Admin Password


  • Restart the EventSentry Web Reports service

    Restart Service


Option 2: Manually edit the settings to reset

  • Stop the EventSentry Web Reports service
  • Navigate to the conf folder: C:\Program Files\EventSentry\WebReports\conf\
  • Edit the users.xml file to replace the Hash and Salt values with the following: <Hash>42e7978e38eeb7dfc876eb406fd24283916490236ba0f420ada6b4dbe239669f</Hash> <Salt>6FmZrfhfFIat9jFBYXWV4+ERFnxNCpk/kLYnpsuce48=</Salt>
  • Save your changes and start the EventSentry Web Reports service
  • Log into the web reports with "admin" as the account name and "password" as the password.


Option 3: Complete Reset

In the case a complete reset is necessary, make sure the EventSentry Web Reports service is stopped and then delete the "C:\Program Files\EventSentry\WebReports\conf\users.xml" file. Then then start the EventSentry Web Reports service. The web reports will detect that the user settings are missing and provide a wizard to create an account.