The support utility was not able to connect to one of the configured database actions, which usually indicates a connectivity problem between the host where the support utility was launched and the database server.
Please try the following steps:
Make sure that you have the required ODBC drivers installed. See Database ODBC Drivers for more information.
Make sure that you can ping the database server, e.g. "ping dbserver.yourcompany.com"
Make sure that no firewalls are preventing communication between this host and the database server.
Ensure that the database server is accepting connections from remote hosts. For example, SQL Server Express 2005 by default does NOT accept connections from remote hosts.
If the database server is configured for multiple instances then make sure that the EventSentry action is configured to connect to the correct instance.