How can I download the Web Reports log files?

If you receive an "Application Error" or you have been instructed by our support team to send your support logs please follow the instructions below.

First navigate to your Web Reports instance, then click "Support" in the very bottom right of Web Reports.

Next click "zip all logs" to include all recent log files.

If the Web Reports are unreachable, please zip the logs folder on disk:

C:\Program Files\EventSentry\WebReports\web\logs

Finally, upload the zipped logs files to https://store.netikus.net/account (click "File Upload" on the left). Please reference your case number while uploading your log files.