How can I manually remove all EventSentry agents, including the associated configuration, from a computer?

Article ID: 63
Category: Installation
Applies to: All Versions
Updated: 2021-01-13

Please follow the steps below to remove the EventSentry agent from a computer:

  • In Start -> Settings -> Control Panel open "Add/Remove Programs".

  • Locate the "EventSentry Agent" entry and click on "Change/Remove". If you cannot find an entry with this name or if you would like to remove the heartbeat agent as well, then continue with step 4.

  • Click YES when you are asked whether you want to remove the agent and the configuration. After you reboot the computer, all traces of the EventSentry agent should be gone.

  • If the EventSentry agent does not show up in "Add/Remove Programs" or if you would like to remove the EventSentry heartbeat agent as well, then you will need to stop the service, remove the service, configuration and executables.

  • Open a command prompt by navigating to Start -> Run and typing "cmd"

  • Type the following commands:

  net stop EventSentry
  net stop EventSentryHeartbeatMonitor
  eventsentry_svc /uninstall
  eventsentry_hb_svc /uninstall
  del %systemroot%\system32\eventsentry_svc.exe
  del %systemroot%\system32\eventsentry_hb_svc.exe
  del %systemroot%\system32\eventsentry_msg.dll
  • Open up the registry editor by navigating to Start -> Run and typing "regedit"

  • Select the following registry key

  HKLM\Software\netikus.net\EventSentry
  • Right-Click the registry key and select "Delete"

All EventSentry agents should now be completely removed.