How can I manually remove all EventSentry agents, including the associated configuration, from a computer?

Article ID: 63
Category: Installation
Applies to: All Versions
Updated: 2015-12-14

Please follow the steps below to remove the EventSentry agent from a computer:

  1. In Start -> Settings -> Control Panel open "Add/Remove Programs".
  2. Locate the "EventSentry Agent" entry and click on "Change/Remove". If you cannot find an entry with this name or if you would like to remove the heartbeat agent as well, then continue with step 4.
  3. Click YES when you are asked whether you want to remove the agent and the configuration. After you reboot the computer, all traces of the EventSentry agent should be gone.

  4. If the EventSentry agent does not show up in "Add/Remove Programs" or if you would like to remove the EventSentry heartbeat agent as well, then you will need to stop the service, remove the service, configuration and executables.

  5. Open a command prompt by navigating to Start -> Run and typing "cmd"

  6. Type the following commands:

net stop EventSentry
net stop EventSentryHeartbeatMonitor
eventsentry_svc /uninstall
eventsentry_hb_svc /uninstall
del %systemroot%\system32\eventsentry_svc.exe
del %systemroot%\system32\eventsentry_hb_svc.exe
del %systemroot%\system32\eventsentry_msg.dll

  1. Open up the registry editor by navigating to Start -> Run and typing "regedit"
  2. Select the following registry key

HKLM\Software\netikus.net\EventSentry

  1. Right-Click the registry key and select "Delete"

All EventSentry agents should now be completely removed.