Can EventSentry forward notification to BMC Remedy 9.0 for creating tickets automatically?

+1 vote
asked Feb 13 in EventSentry by fmahmud-ES (130 points)
edited Feb 13 by Ingmar
We are a satellite office for the US (***). The agency uses BMC Remedy to support IT at various locations. Locally, we use EventSentry to collect logs and forward notifications to admins for problem resolution. Is it possible for EventSentry to forward notifications to Remedy for creating tickets automatically? Thanks.

F. M.

1 Answer

0 votes
answered Feb 13 by Steven Flowers (1,380 points)
Hello F. M.,

Yes, it looks like BMC Remedy has API support for creating a ticket:

https://docs.bmc.com/docs/display/public/ars9000/To+create+an+entry

You can use the EventSentry HTTP action:

https://www.eventsentry.com/documentation/help/html/?targetshttp.htm

Then you can create include filters to forward the events through your newly created HTTP action instead of or in addition to your email action. Here is a tutorial for creating include filters:

https://www.eventsentry.com/support/tutorial/topic/include-exclude-filters/step/1
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