EventSentry Web Reports is Missing Some Events

0 votes
asked Jul 13, 2017 in EventSentry Web Reports by Tory
An example would be the ability to see print jobs (id:307) from our Print Server. EventSentry is actually installed on the print server as the host machine. I'm unsure of why I can't filter and see print jobs--they are being logged in EventViewer, and I can see them on the machine. How do I get this to show up in Web Reports?

1 Answer

+1 vote
answered Jul 13, 2017 by Steven Flowers (2,320 points)
Best answer
Hello Tory,

This is because there isn't an include filter by default capture those events to the database under your "Event Log" filters. If you look under "Complete Tracking > Compliance Tracking", you should see a "Print" object which should be capture your PrintService/Operational log to a different area of the web reports. IF you look under "Compliance > General > Print Jobs", do you see any data there?

commented Jul 13, 2017 by Tory
Whelp, something I did must've finally gotten it turned on. :)

I did have the "Print" object turned on...but still wasn't getting results. But now, finally, I see print jobs in web reports. Go figure.

Thanks for your help!
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