How to change warning emails threshold for heartbeat?

+1 vote
asked Feb 5, 2019 in EventSentry by Andrew (130 points)
Hi, We want to monitor availability of network devices and configured heartbeat. It's working fine but sending warning email when lost packets reach 25% and more.

For example: Host 192.168.1.1 (Network Devices) changed its PING status from OK to WARNING. The reason for the status change was: "25% packets lost"

How can we change it lets say to 50% and not receive emails until lost packets will be 50% and more?

 

Thanks

Andrew.

1 Answer

+1 vote
answered Feb 6, 2019 by Steven Flowers (2,320 points)
Hi Andrew,

If you right click on the host or group then you can select "Heartbeat Options" where you can change the "Required success rate (%)" which defaults to 75%. Or, you can change the "Required 'X' failed attempts before error" to a larger number than the default of 1; most times, you'll drop 1 packet which causes the failure and the next attempt will succeed causing these emails.

Hopefully this helps.

Steven
commented Feb 6, 2019 by Andrew (130 points)
Thank you Steven,
I have tried that but still getting 25% warning messages.
My settings now next:
Packets count 10
Required success rate 60%
Required 'X' failed attempts before error 4

Thanks
Andrew
commented Feb 6, 2019 by Steven Flowers (2,320 points)
Hi Andrew,

Could you make sure to save the settings and then after a few minutes, try restarting the EventSentry Heartbeat Service? What version of EventSentry are you running?

Steven
commented Feb 7, 2019 by Andrew (130 points)
Hi Steven,
Settings are saved and I have restarted the heartbeat service now. We are running 3.5.1.33 version. Will monitor warnings after service restart and let you know the result.
Thank you
Andrew.
commented Feb 8, 2019 by Andrew (130 points)
Hi Steven,
I think problem solved by restarting the heartbeat service. At least we stopped receiving those 25 % warning messages.
Thank you very much.
Andrew.
commented Feb 8, 2019 by Steven Flowers (2,320 points)
Hello Andrew,
We are happy to hear that resolved your issue.
Steven
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