How does EventSentry interact with other processes

+1 vote
asked Sep 21, 2017 in EventSentry by anonymous
We are using EventSentry to monitor a File Server/Domain Controller, and the backup software on that server performs terribly.  I was asked to look into how EventSentry "interacts" with the Backup Agent.  Does this make any sense at all to anyone there?

1 Answer

0 votes
answered Sep 21, 2017 by Ingmar (7,190 points)
Best answer
EventSentry doesn't really interact with any running processes by default and running our agent shouldn't result in any compatibility issues. If configured, EventSentry would potentially read a log file generated of your backup software, but all other activity is directed at the OS (check service, disk space, performance) and not at the actual running software.

What backup software are you running, and what exactly does "terrible" mean? High CPU usage, does it take longer?

Have you contacted the vendor of the backup software?
commented Sep 21, 2017 by anonymous
Hi Ingmar!  That is exactly the explanation I think I was looking for.  We are using Intronis(?) software provided through a 3rd party, and at times it has caused CPU usage >90% for hours, terrible performance of anything on the server or anything that interacts with the server, and yes, I believe that we are working with the Vendor, but the person working with the vendor is not getting an answer about this that they think makes sense, so I was asked to look into this product and see if it could be related to the issue.  I couldn't see how it would be, but I was told to look into it anyway just in case.
commented Sep 21, 2017 by Ingmar (7,190 points)
Glad this was helpful. Worst case you could stop the EventSentry agent (just for a few minutes?) when the backup starts/runs again? If the CPU issue happens right when the backup starts then hopefully you would only need to stop the agent for a few minutes, as I'm sure you don't want to disable monitoring on a DC for extended amounts of time.

Good luck, let us know if you need anything else.
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