NETIKUS.NET ltd offers email and telephone support to customers with an active maintenance agreement as well as users currently evaluating EventSentry.
The purpose of EventSentry phone and email support is to help users resolve issues for which a resolution cannot be found in the documentation or the various support resources available on the eventsentry.com web site, the knowledge base, tutorials, guides and screen casts.
EventSentry Support can assist with the following:
EventSentry support does not include setting up and/or configuring EventSentry on your behalf. On-site or remote training & deployment services cover scenarios not covered by EventSentry support. It is up to the discretion of the support engineer assigned to a ticket to determine whether a remote session should be utilized to troubleshoot any particular issue.
For a separate fee, NETIKUS.NET offers on-site as well as remote training and consulting services for EventSentry users. Training covers services which exceed the scope of EventSentry support, including but not limited to the following:
In addition to teaching you about EventSentry's features, our engineers can optimize your EventSentry installation towards your unique environment so you can get the best possible monitoring experience.