NETIKUS.NET ltd offers email and telephone support to customers with an active maintenance agreement as well as users currently evaluating EventSentry.

The purpose of EventSentry phone and email support is to help users resolve issues for which a resolution cannot be found in the documentation or the various support resources available on the web site, the knowledge base, tutorials, guides and screen casts.

EventSentry Support can assist with the following:

  • A feature which was configured according to the documentation does not work as intended
  • An issue (bug) was identified in one of the EventSentry components
  • Assistance is needed to solve a complex configuration requirement
  • A question about EventSentry is not covered in the documentation

EventSentry support does not include setting up and/or configuring EventSentry on your behalf. On-site or remote training & deployment services cover scenarios not covered by EventSentry support. It is up to the discretion of the support engineer assigned to a ticket to determine whether a remote session should be utilized to troubleshoot any particular issue.

Training & Deployment Services

For a separate fee, NETIKUS.NET offers on-site as well as remote training and consulting services for EventSentry users. Training covers services which exceed the scope of EventSentry support, including but not limited to the following:

  • Assist you through an installation of EventSentry
  • Setup EventSentry on your behalf
  • Optimize or customize your existing EventSentry installation
  • Resolve any issues of an EventSentry installation on your behalf
  • Features overview based on your requirements
  • Perform database maintenance or repairs for you

In addition to teaching you about EventSentry's features, our engineers can optimize your EventSentry installation towards your unique environment so you can get the best possible monitoring experience.