Questions or Problems?

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Questions or Problems?

Please note that we can only guarantee to answer support requests that are sent from registered email addresses (by default the one you specified when EventSentry was purchased).

 

EventSentry Light Users

If you are using the free version of EventSentry, EventSentry Light, then you can obtain support through the NETIKUS.NET Support Forums at http://forums.netikus.net, or by browsing the knowledge base at http://www.eventsentry.com/support/kb.

 

Questions

If you still have questions after reading this manual then please

 

send an email to support@netikus.net or

call 1-877-NETIKUS (1-877-638-4587)

 

and include the following information:

 

The Operating System (incl. Service Pack Version) on which EventSentry is running

The version of EventSentry

Your question

 

Problems

If you are experiencing problems with EventSentry then you can either fill out the Bug / Problem Report feedback form in the Feedback menu or

 

send an email to support@netikus.net

call 1-877-NETIKUS (1-877-638-4587)

 

and include the following information:

 

The Operating System (incl. Service Pack Version) on which EventSentry is running

The version of EventSentry

An exact description of the problem. Include information such as:

 - Does this problem occur on one or more installations?

 - Did it happen once or does it happen repeatedly?

 - What can we do to reproduce the problem?

The log file(s) from %SYSTEMROOT%\eventsentry\logs\

 

 

Once we receive a support request from a registered email address we will provide support within 24 hours, and as quickly as one hour.