A packet sniffer like Microsoft Network Monitor, IPMon+ or Wireshark see network packets before they are analyzed by Windows and the Windows Firewall. As such it's possible that packets are blocked by the Windows Firewall even when they show up in a packet sniffer.
In most cases, adding exceptions to the Windows Firewall will cause the incoming Syslog and/or SNMP traps to show up correctly in EventSentry.
When troubleshooting Syslog/SNMP issues, follow these steps:
If incoming packets are still not processed and/or logged, click on "Network Services" in the management console and set the "Debug Level" to "Trace", save the configuration and restart the service. After Syslog/SNMP packets have been sent by one or more devices, contact EventSentry support.