How to change warning emails threshold for heartbeat?

+1 vote
asked Feb 5 in EventSentry by Andrew (130 points)
Hi, We want to monitor availability of network devices and configured heartbeat. It's working fine but sending warning email when lost packets reach 25% and more.

For example: Host 192.168.1.1 (Network Devices) changed its PING status from OK to WARNING. The reason for the status change was: "25% packets lost"

How can we change it lets say to 50% and not receive emails until lost packets will be 50% and more?

 

Thanks

Andrew.

1 Answer

+1 vote
answered Feb 6 by Steven Flowers (1,920 points)
Hi Andrew,

If you right click on the host or group then you can select "Heartbeat Options" where you can change the "Required success rate (%)" which defaults to 75%. Or, you can change the "Required 'X' failed attempts before error" to a larger number than the default of 1; most times, you'll drop 1 packet which causes the failure and the next attempt will succeed causing these emails.

Hopefully this helps.

Steven
commented Feb 6 by Andrew (130 points)
Thank you Steven,
I have tried that but still getting 25% warning messages.
My settings now next:
Packets count 10
Required success rate 60%
Required 'X' failed attempts before error 4

Thanks
Andrew
commented Feb 6 by Steven Flowers (1,920 points)
Hi Andrew,

Could you make sure to save the settings and then after a few minutes, try restarting the EventSentry Heartbeat Service? What version of EventSentry are you running?

Steven
commented Feb 7 by Andrew (130 points)
Hi Steven,
Settings are saved and I have restarted the heartbeat service now. We are running 3.5.1.33 version. Will monitor warnings after service restart and let you know the result.
Thank you
Andrew.
commented Feb 8 by Andrew (130 points)
Hi Steven,
I think problem solved by restarting the heartbeat service. At least we stopped receiving those 25 % warning messages.
Thank you very much.
Andrew.
commented Feb 8 by Steven Flowers (1,920 points)
Hello Andrew,
We are happy to hear that resolved your issue.
Steven
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