I changed the language in the web reports to an Asian language (e.g. Korean, Japanese), but the characters don't show up correctly. The event log messages are, but the fields themselves are garbled?

Article ID: 112
Category: Web Reports
Applies to: 2.93 and older
Updated: 2016-11-11

The most likely cause for this is an incorrect character set encoding in the XML file.

Version 2.72d and earlier
To resolve this problem, open the WebReportsLanguages.xml file in a text editor.

Open this file in a text editor, and adjust the encoding set in the first line of the file. By default, the first line will look similar to this:

<?xml version="1.0" encoding="ISO-8859-1"?>

For example, if you set the language to Korean, then you need to change the encoding type to EUC-KR, so the line would look like this:

<?xml version="1.0" encoding="EUC-KR"?>

Version 2.72e and later
Using the profile editor in the web reports (Maintenance - Profile Editor), specify a correct Encoding for your environment.

The web reports should then display correctly.