When Non-Administrators try to view the web reports, or after upgrading to the latest version, we get the following error:msxml3.dll error '80070005'Access is denied.

Article ID: 52
Category: Web Reports
Applies to: 2.60 to 2.93
Updated: 2015-07-01

Starting with version 2.70, the EventSentry web reports need the XML files which are located in the installation directory of EventSentry to work correctly.

For security reasons both the EventSentry management console and the EventSentry agent re-adjust the file permissions of the installation directory to give only Administrators access to the installation directory.

If you need non-Administrators to have access to the web reports then you will need to change the NTFS permissions of the following files to include READ and READ/EXECUTE permissions for the desired user account or group:


The following two files require MODIFY, READ, WRITE and READ/EXECUTE permissions for the desired user account or group:


Note: If the above files already have the correct permissions, then you will need to make sure that the EventSentry virtual directory in IIS is configured to not enable anonymous access".

To disable anonymous access, right-click the EventSentry virtual directory and navigate to Properties -> Directory Security -> Authentication and Access control -> Edit -> clear "Enable anonymous access" check box.