How can I manually remove all EventSentry agents, including the associated configuration, from a computer?

Article ID: 63
Category: Installation
Applies to: All Versions
Updated: 2023-07-10

Please follow the steps below to remove the EventSentry agent from a computer:

  • In the Windows Start menu, open the Control Panel to "Add/Remove Programs" or "Programs and Features."

  • Locate the "EventSentry Agent" entry and click on "Change/Remove" or "Uninstall." If you cannot find an entry with this name or if you would like to remove the heartbeat agent as well, then continue with step 4.

  • Click YES when you are asked whether you want to remove the agent and the configuration. After you reboot the computer, all traces of the EventSentry agent should be gone.

  • If the EventSentry agent does not show up in "Add/Remove Programs" or if you would like to remove the EventSentry heartbeat agent as well, then you will need to stop the service, remove the service, configuration and executables.

  • Open a command prompt by navigating to Start -> Run and typing "cmd"

  • Type the following commands one at a time:

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  net stop EventSentry
  net stop EventSentryHeartbeatMonitor
  cd %systemroot%\system32\eventsentry
  eventsentry_svc_x64 /uninstall
  es_heartbeat_svc_x64 /uninstall
  del %systemroot%\system32\eventsentry\eventsentry_svc_x64.exe
  del %systemroot%\system32\eventsentry\es_heartbeat_svc_x64.exe
  del %systemroot%\system32\eventsentry\eventsentry_msg.dll
  • Open up the registry editor by navigating to Start -> Run and typing "regedit"

  • Select the following registry key

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  HKLM\Software\netikus.net\EventSentry
  • Right-Click the registry key and select "Delete"

All EventSentry agents should now be completely removed.