Remote assistance allows another user to view or take control of the local session of a user. Solicited assistance is help that is specifically requested by the local user. This may allow unauthorized parties access to the resources on the computer. It is best practice and required for some certifications to be disabled.

Remote assistance allows another user to view or take control of the local session of a user. Solicited assistance is help that is specifically requested by the local user and may allow unauthorized parties access to the resources on the computer.