Knowledge Base


This error can usually be resolved in one of two ways: 1. If you are selecting the host name from an existing EventSentry group and the host has an IP address configured try to clear the IP address and try again. 2. If the host name does not have an IP address configured try to specify the FQDN name of the host instead of the NetBIOS name...

KB-ID 246
Category: Management Console
Applies to: 2.93.1 and higher

If you are trying to monitor a nondomain machine on a workstation you may run into an issue where you get access is denied even if you are using the credentials for a local administrator. In this case you may need to add a registry key that allows the account to access the ADMIN share. Navigate to: HKEYLOCALMACHINE\SOFTWARE\Micro...

KB-ID 253
Category: Management Console
Applies to: All Versions

1 Make sure the EventSentry Heartbeat Monitor service on your management console computer is configured to run under an account that has administrator rights on your management console computer. To check/change this open the services manager Start run services.msc and doubleclick the EventSentry Heartbeat Monitor service and...

KB-ID 283
Category: Management Console
Applies to: 3.0 and newer

If you attempt to store authentication credentials in the EventSentry Management Console and receive the following error: The requested operation cannot be completed. The computer must be trusted for delegation and the current user account must be configured to allow delegation. This indicates that either the EventSentry Management Consol...

KB-ID 286
Category: Management Console
Applies to: 3.1.1.60 and newer

Both the Heartbeat agent and the Management Console attempt to connect to the service control manager running on a remote host in order to query the status of or to manage the remote EventSentry service. The errors The network path was not found or The RPC server is unavailable can mean one of the following: The remote host has its ...

KB-ID 302
Category: Management Console
Applies to: All Versions

This is caused by a permission issue. Either the account which is being used to run the EventSentry console or the account configured for Set Authentication on the affected host is a valid account to log on but the account does not have Administrator permission for the affected host. Another possibility is that the permission is correct bu...

KB-ID 315
Category: Management Console
Applies to: 2.93 and newer

You may receive the following error: batch Unable to prepare configuration file. Unable to open file C:\Program Files x86\EventSentry\eventsentrysvcin.reg due to error 2 This is usually caused by the EventSentry console not running with the Administrator elevation token from the operating system. Normally this elevation is...

KB-ID 326
Category: Management Console
Applies to: All

The full error is: Server disconnected before handshake completion. 0xffffffff. There was an error downloading the latest version information from the https://www.eventsentry.com web site. Please make sure that you have access to the https://www.eventsentry.com/ site. This error usually indicates that your EventSentry server is not corr...

KB-ID 337
Category: Management Console
Applies to: All

There are no command line tools to import the EventSentry configuration. The recommended way to import your configuration is using the EventSentry management console and going to HOME IMPORT.

KB-ID 344
Category: Management Console
Applies to: all

If you use EventSentry 3.4 and have a build number older than 68 this error can indicate that either the SNMP check failed due to a blocked port UDP port 161 is required or that the device requires SNMP v3 authentication and this has not been set up yet in EventSentry or is set up incorrectly for the device. Please update your EventSentry...

KB-ID 379
Category: Management Console
Applies to: 3.4