Knowledge Base




Yes please navigate to https://www.eventsentry.com/support/documentation to download the help file and/or quickstart guide. Both documents are available in the following formats: Microsoft Help.chm Adobe PDF.pdf HTML.htm Multimedia Help.exe

KB-ID 4
Category: General
Applies to: All Versions

Yes it is recommended that you uninstall EventSentry Light with the setup application prior to installing the trial or full version of EventSentry. You will not need to uninstall the agents service from remote machines simply use Remote Update to update the agents on the remote machines once you have installed the trial version.

KB-ID 5
Category: Installation

If you use the builtin Postgres database you may need to optimize it: https://www.eventsentry.com/kb/232 If you use Microsoft SQL as your database you may need to optimize it: https://www.eventsentry.com/kb/35 If the recommended optimizations do not help please contact our support department for more indepth assistance. If you have a...

KB-ID 6
Category: Web Reports
Applies to: All

This error reported by Windows usually appears when Client for Microsoft Networks and/or NetBIOS are not installed on the management workstation and target machines for example when using Novell software. You will need to make sure that the Client for Microsoft Networks is installed when using remote update to install agents on remote...

KB-ID 8
Category: Installation

The EVENTSENTRYSVC.LOG file located in the SYSTEMROOT directory usually c:\winnt or c:\windows is the debug log file of the EventSentry agent. To reduce the size of this file set the Debug Level option in Service Control to None or Low and restart the EventSentry service. The contents of this file are always cleared when the ...

KB-ID 7
Category: General
Applies to: up to v2.43

It is important that filters using summary notifications are NOT configured to notify All Targets. When using summary notifications make sure that one and only one target is present in the filters Targets list of the General tab.

KB-ID 9
Category: Configuration

After making configuration changes on your management workstation you will need to use the Update Configuration feature of remote update to push the updated configuration to your remote machines. Rightclick the Computers container of the group you want to update and select Update Configuration. In the next dialog make sure that the co...

KB-ID 10
Category: Configuration
Applies to: All Versions

When using ODBC targets you will need to make sure that: The System DSN referenced in the ODBC target is present on all computers writing to the database. This requirement does not apply to version 2.50 and higher which also supports connection strings. Otherwise you can use AutoAdministrator to push out DSN names to remote machines. ...

KB-ID 11
Category: Notifications

Starting with EventSentry version 2.70 you can view the native event log files usually with a .evt extension with the builtin event log viewer of EventSentry. Simply rightclick the Event Log Viewer container and select Open Log File. If you are running EventSentry v2.60 or earlier then you will need to open the event log files with th...

KB-ID 12
Category: Usage

You can export and thus backup the EventSentry configuration by selecting Export from the Home menu of the EventSentry management application. This will save the entire configuration from the registry in a .reg file. Alternatively you can also open up the registry editor e.g. regedit.exe and export the HKEYLOCALMACHINE\SOFTWARE\W...

KB-ID 13
Category: Configuration
Applies to: All Versions

Yes any user with administrative privileges can view and change the EventSentry configuration. The entire EventSentry configuration is stored on a permachine basis so it doesn39t matter which user logs on to the computer where the EventSentry management application is installed. The only settings that are store on a peruser basis are th...

KB-ID 14
Category: Configuration

No restarting the EventSentry service on any machine will have no effect on other machines since the agent only works with the local event logs. The EventSentry agent does write a few events to the local machine39s Application event log upon a service restart however.

KB-ID 15
Category: Usage

Filters are processed sequentially onebyone by the EventSentry agent. If an event matches multiple filters then every filter matching the event will send the event information to the configured target. This usually happens when more than one filter is configured to use All Targets. To avoid seeing events multiple times: Configure ...

KB-ID 16
Category: Configuration
Applies to: up to 2.60

Some AntiVirus software products e.g. McAfee starting with version 8.x block and/or intercept outgoing connections to port 25. This will interfere with the EventSentry SMTP notification target which sends emails using SMTP port 25. You will need to disable or customize the SMTP protection feature of your antivirus product to make the SMTP...

KB-ID 17
Category: Notifications

You will need to take additional configuration steps when configuring EventSentry to access resources located on different computer. By default the EventSentry agent =service runs under the LocalSystem account. This is a builtin system account that has administrative permissions on the local host but usually has no permissions on remote ...

KB-ID 18
Category: Usage

This is usually a permissions issue since the EventSentry agent is running under the LocalSystem account by default. Please click the help link below DOCID 18 for more information.

KB-ID 20
Category: Notifications

This is usually a permissions issue since the EventSentry agent is running under the LocalSystem account by default. Please click the help link below DOCID 18 for more information.

KB-ID 19
Category: Notifications

This is usually a permissions issue. When backing up the logs the EventSentry agent is running under the LocalSystem account by default and you might have to take additional steps in order for the backup to work. If you are only backing up the event logs then please click the help link below DOCID 18 for more information. If you are ba...

KB-ID 21
Category: Usage

After you have requested a trial version of EventSentry you should have received an email that will show you on how many computers you can install EventSentry. In the email look for the line LICENSES in the trial activation info which will show you the number of computers you can install the licenses on. When requesting a trial version you ...

KB-ID 22
Category: Installation

An unknown status means that the service control manager on the remote host did not return any valid service status. This usually happens under the following circumstances: The remote computer is running an operating system other than Windows. The remote computer is unreachable e.g. turned off firewall etc.. The network connecti...

KB-ID 23
Category: Heartbeat Monitoring
Applies to: 2.50 and higher

This is usually due to an incorrectly configured System DSN. When configuring the DSN make sure that the SQL Server authentication type is set to With SQL Server authentication using a login ID and password entered by the user. If set to Windows NT authentication the EventSentry agent will attempt to connect to the database using the s...

KB-ID 24
Category: Notifications

EventSentry uses the standard Windows ports used for RPC/SMB File sharing to install/deploy update and manage the agent. To enable this feature to work with a firewall you should only have to open up the following inbound port on the remote agent: Port 445 TCP inbound If you are using the Windows Firewall then you may need to allow th...

KB-ID 25
Category: Installation

This inconsistency only applies to entries written to the database by the TEST button. Regular entries written by the agents will show the time in your local time zone. This problem has been resolved in version 2.50 where the TEST button will generate a correct date.

KB-ID 26
Category: Notifications
Applies to: up to v2.43

To find out why a page is not loading you will need to reconfigure Internet Explorer to show advanced error messages: Open Internet Explorer Click Tools Internet Options Click Advanced Locate Show friendly HTTP error messages and clear checkbox Reload page IIS 7 Starting in IIS 7 ASP errors are hidden by default...

KB-ID 27
Category: Web Reports
Applies to: All Versions

You are receiving this error message because the EventSentry database was not updated to 2.9x and is missing some of the required tables and/or additional columns. You will need to run the Database Setup Wizard in order to update the database so that the web reports work correctly and the remote agents can write to the database. The Datab...

KB-ID 210
Category: Web Reports
Applies to: 2.90