Knowledge Base


An unknown status means that the service control manager on the remote host did not return any valid service status. This usually happens under the following circumstances: The remote computer is running an operating system other than Windows. The remote computer is unreachable e.g. turned off firewall etc.. The network connecti...

KB-ID 23
Category: Heartbeat Monitoring
Applies to: 2.50 and higher

Yes you can install the heartbeat agent on multiple computers and configure all of them to write their heartbeat information to the same database. Please note that the Heartbeat Status web page may show incomplete results until all agents have performed at least one monitoring cycle.

KB-ID 38
Category: Heartbeat Monitoring
Applies to:

The heartbeat monitoring agent is designed to be installed only on a small number of hosts usually one. It is not necessary and recommended to install the heartbeat agent on multiple computers. The heartbeat monitoring agent will ping and monitor all configured computers from one central location. If you have a large number of computers t...

KB-ID 39
Category: Heartbeat Monitoring
Applies to:

This happens when the user account the heartbeat service is running under does not have privileges to query the EventSentry service status on the remote hosts. This is due to enhanced operating system security for all Windows versions starting with Windows Server 2003 SP1 and Windows Vista. You can solve this problem by A Running the Eve...

KB-ID 41
Category: Heartbeat Monitoring
Applies to: All Versions

This problem appears when you have one or more duplicate computers in your configuration. Check your entire configuration and make sure that there is no computer and/or IP address that appears more than once. A computer and/or IP address should not appear more than once even when located in different groups. You will only have to check groups...

KB-ID 57
Category: Heartbeat Monitoring
Applies to: 2.60

To resolve this problem you will need to stop the EventSentry Heartbeat agent and delete the temporary file used by the service. Please follow the instructions below: 1. Open the EventSentry management application 2. Click on Service Control 3. Click the stop in the Heartbeat Agent Control area 4. Using the find option of Windows loca...

KB-ID 59
Category: Heartbeat Monitoring
Applies to: 2.60 and higher

The OS will usually log an Audit Failure similar to the one shown below when a process e.g. the heartbeat monitoring agent tries to read the service status: Object Server: SC Manager Object Type: SERVICE OBJECT Object Name: EventSentry Handle ID: Operation ID: 026249353 Process I...

KB-ID 72
Category: Heartbeat Monitoring
Applies to:

Yes you can configure the EventSentry Heartbeat Monitor service to run under the NETWORK SERVICE account for increased security. Follow the steps below to reconfigure the service: 1. Using regedit.exe navigate to: x86 system: HKLM\Software\netikus.net\EventSentry x64 system: HKLM\Software\Wow6432Node\netikus.net\EventSent...

KB-ID 105
Category: Heartbeat Monitoring
Applies to: All Versions

The subject of EventSentry emails is highly customizable using standard variables e.g. HOSTNAME as well as insertion string variables STR1 STR2 .... Since heartbeat alerts include the name of the host for which the status changed you can determine which insertion to use with the Event Message Browser. In the management consol...

KB-ID 156
Category: Heartbeat Monitoring
Applies to: 2.81

When configuring authentication in the heartbeat agent it is important that you are logged in with the same user account under which the EventSentry Heartbeat Monitor service is running under. Otherwise the passwords will not be accessible and you39ll receive Access Denied errors. 1 Make sure the EventSentry Heartbeat Monitor service...

KB-ID 216
Category: Heartbeat Monitoring
Applies to: All Versions