Knowledge Base

Spiceworks Help Deskhttps://www.spiceworks.com/freehelpdesksoftware/ is a popular IT helpdesk ticket system. Starting with version 4.2 EventSentry supports the tray icon feature that allowsthe administrator to integrate different IT helpdesk ticket systems so the user can easily open support tickets right from their workstation through ...

OTRShttps://otrs.com/productotrs/ is another popular IT helpdesk ticket system. Starting with version 4.2 EventSentry includes the tray icon feature which supports integrating different IT helpdesk ticket systems so end users can easily open support tickets right from their workstation through a convenient tray icon. This guide illustrates...

Zendeskhttps://www.zendesk.com/ is a popular customer service ticket system. Starting with version 4.2 EventSentry supports the tray icon feature that allows administrators to integrate different IT helpdesk ticket systems so the user can easily open support tickets right from their workstation through a convenient tray icon. This guide ill...

EventSentry provides the ability to monitor an custom table or custom database. This article will walkthrough monitoring the results of any SQL query from a PostgreSQL or a Microsoft SQL Server database. EventSentry will monitor updates using the Delimited Log File functionality and will provide the option to generate alerts based on the log ent...

EventSentry can detect malicious activity in a variety of ways including: Failed Logons RDP ... Log File Activity Outgoing process activity Port Scans NetFlow Windows Syslog Once a malicious IP is detected it can be helpful to report the IP address to an online reputation system for IP addresses like abuseipdb.com. A...

EventSentry integrates with AbuseIPDB in the following ways if an AbuseIPDB API token is configured in the management console under Global Options Security AbuseIPDB Token and Get Threat Intel is checked. Scheduled download of the current AbuseIPDB black list utilized by the Collector and Network Services/NetFlow componen...