Knowledge Base




Spiceworks Help Deskhttps://www.spiceworks.com/freehelpdesksoftware/ is a popular IT helpdesk ticket system. Starting with version 4.2 EventSentry supports the tray icon feature that allowsthe administrator to integrate different IT helpdesk ticket systems so the user can easily open support tickets right from their workstation through ...

KB-ID 434
Category: Integration
Applies to: 4.2 and later

OTRShttps://otrs.com/productotrs/ is another popular IT helpdesk ticket system. Starting with version 4.2 EventSentry includes the tray icon feature which supports integrating different IT helpdesk ticket systems so end users can easily open support tickets right from their workstation through a convenient tray icon. This guide illustrates...

KB-ID 435
Category: Integration
Applies to: 4.2 and later

Zendeskhttps://www.zendesk.com/ is a popular customer service ticket system. Starting with version 4.2 EventSentry supports the tray icon feature that allows administrators to integrate different IT helpdesk ticket systems so the user can easily open support tickets right from their workstation through a convenient tray icon. This guide ill...

KB-ID 439
Category: Integration
Applies to: 4.2 and later