Knowledge Base


Yes it is recommended that you uninstall EventSentry Light with the setup application prior to installing the trial or full version of EventSentry. You will not need to uninstall the agents service from remote machines simply use Remote Update to update the agents on the remote machines once you have installed the trial version.

KB-ID 5
Category: Installation
Applies to:

This error reported by Windows usually appears when Client for Microsoft Networks and/or NetBIOS are not installed on the management workstation and target machines for example when using Novell software. You will need to make sure that the Client for Microsoft Networks is installed when using remote update to install agents on remote...

KB-ID 8
Category: Installation
Applies to:

After you have requested a trial version of EventSentry you should have received an email that will show you on how many computers you can install EventSentry. In the email look for the line LICENSES in the trial activation info which will show you the number of computers you can install the licenses on. When requesting a trial version you ...

KB-ID 22
Category: Installation
Applies to:

This error can appear when running the setup either from the network or from a nested directory that is a subdirectory beneath many other subdirectories. This is unfortunately a known problem with the Windows installer. To void this problem please copy the .MSI or .EXE file to a directory immediately under the root folder on the local harddr...

KB-ID 28
Category: Installation
Applies to: 2.50 and higher

This error appears when you specify a invalid username and/or password or a username with insufficient rights to be used for the database setup. The installation process will still continue however the database will not be setup correctly. You can either uninstall the application and reinstall it specifying a correct username and password...

KB-ID 36
Category: Installation
Applies to: 2.50 and higher

Starting with version 2.50 EventSentry uses a new database layout. Depending on your circumstances you can either choose to start over with a new database while still having access to your existing old database or migrate the data from the existing to the new database. When updating to EventSentry v2.50 or later you should follow these s...

KB-ID 37
Category: Installation
Applies to: up to 2.43

This error usually appears when your MSI installation is corrupt. Reinstalling the Microsoft Installer or upgrading to the latest version should resolve this problem.

KB-ID 42
Category: Installation
Applies to: 2.50

This error occurs when the user account specified for the heartbeat agent during the installation does not exist or was not specified in the form DOMAIN\username. For example when trying to use the account MyAdmin in the domain MyDomain then you should specify MyDomain\MyAdmin for the credentials. Specifying an existing user accoun...

KB-ID 43
Category: Installation
Applies to: 2.50 and higher

You can remove the EventSentry agent from a remote machine with remote update. Please follow the these steps to remove the agent: Rightclick the Computers container of the group the computer is a member of and make sure that Use Checkboxes is checked Rightclick the Computers container again and select Manage Agents Uninstall...

KB-ID 46
Category: Installation
Applies to:

In order to troubleshoot installation issues we need to get the log file of the installation. Starting with version 2.60 EventSentry will now log the installation automatically to the users temp directory. Please follow the steps below to send us the log file: 1 Open Windows Explorer 2 Type TEMP in the address bar and hit ENTER 3 Em...

KB-ID 49
Category: Installation
Applies to: 2.60 and higher