Knowledge Base





Yes it is recommended that you uninstall EventSentry Light with the setup application prior to installing the trial or full version of EventSentry. You will not need to uninstall the agents service from remote machines simply use Remote Update to update the agents on the remote machines once you have installed the trial version.

KB-ID 5
Category: Installation
Applies to:

This error reported by Windows usually appears when Client for Microsoft Networks and/or NetBIOS are not installed on the management workstation and target machines for example when using Novell software. You will need to make sure that the Client for Microsoft Networks is installed when using remote update to install agents on remote...

KB-ID 8
Category: Installation
Applies to:

After you have requested a trial version of EventSentry you should have received an email that will show you on how many computers you can install EventSentry. In the email look for the line LICENSES in the trial activation info which will show you the number of computers you can install the licenses on. When requesting a trial version you ...

KB-ID 22
Category: Installation
Applies to:

EventSentry uses the standard Windows ports used for RPC/SMB File sharing to install/deploy update and manage the agent. To enable this feature to work with a firewall you should only have to open up the following inbound port on the remote agent: Port 445 TCP inbound If you are using the Windows Firewall then you may need to allow th...

KB-ID 25
Category: Installation
Applies to:

This error can appear when running the setup either from the network or from a nested directory that is a subdirectory beneath many other subdirectories. This is unfortunately a known problem with the Windows installer. To void this problem please copy the .MSI or .EXE file to a directory immediately under the root folder on the local harddr...

KB-ID 28
Category: Installation
Applies to: 2.50 and higher

This error appears when you specify a invalid username and/or password or a username with insufficient rights to be used for the database setup. The installation process will still continue however the database will not be setup correctly. You can either uninstall the application and reinstall it specifying a correct username and password...

KB-ID 36
Category: Installation
Applies to: 2.50 and higher

Starting with version 2.50 EventSentry uses a new database layout. Depending on your circumstances you can either choose to start over with a new database while still having access to your existing old database or migrate the data from the existing to the new database. When updating to EventSentry v2.50 or later you should follow these s...

KB-ID 37
Category: Installation
Applies to: up to 2.43

This error usually appears when your MSI installation is corrupt. Reinstalling the Microsoft Installer or upgrading to the latest version should resolve this problem.

KB-ID 42
Category: Installation
Applies to: 2.50

This error occurs when the user account specified for the heartbeat agent during the installation does not exist or was not specified in the form DOMAIN\username. For example when trying to use the account MyAdmin in the domain MyDomain then you should specify MyDomain\MyAdmin for the credentials. Specifying an existing user accoun...

KB-ID 43
Category: Installation
Applies to: 2.50 and higher

You can remove the EventSentry agent from a remote machine with remote update. Please follow the these steps to remove the agent: Rightclick the Computers container of the group the computer is a member of and make sure that Use Checkboxes is checked Rightclick the Computers container again and select Manage Agents Uninstall...

KB-ID 46
Category: Installation
Applies to:

In order to troubleshoot installation issues we need to get the log file of the installation. Starting with version 2.60 EventSentry will now log the installation automatically to the users temp directory. Please follow the steps below to send us the log file: 1 Open Windows Explorer 2 Type TEMP in the address bar and hit ENTER 3 Em...

KB-ID 49
Category: Installation
Applies to: 2.60 and higher

In order to function correctly the EventSentry agent needs the following: Working configuration in registry Installed Service Installed service executable 1 Export a working configuration from another server running the agent and save it to a file. In our example this file will be called ESAGENT.REG. 2 Copy the following file...

KB-ID 54
Category: Installation
Applies to: 2.71 and earlier

NOTE: Patches can only be applied to the same version the patch was designed for. For example a patch for version 2.90 cannot be applied to a 2.81 installation. Please follow these steps to install a patch and ensure that all computers in your network get the latest executables: DoubleClick the patch and follow the instructions. You sh...

KB-ID 58
Category: Installation
Applies to: All Versions up to v2.93.1

Please follow the steps below to remove the EventSentry agent from a computer: 1. In Start Settings Control Panel open Add/Remove Programs. 2. Locate the EventSentry Agent entry and click on Change/Remove. If you cannot find an entry with this name or if you would like to remove the heartbeat agent as well then continue wi...

KB-ID 63
Category: Installation
Applies to: All Versions

This is a known bug in all versions of EventSentry up to build 2.60.0.127. Under certain circumstances the remote update feature of EventSentry will not properly transfer the license to a remote computer. To resolve this problem either update to version 2.60.0.129 when available or follow the instructions below exactly to workaround this ...

KB-ID 64
Category: Installation
Applies to: up to 2.60.0.127

This error message is displayed when the setup routine cannot find the username that you specified for the heartbeat agent. There are two ways to solve this problem: 1. Leave the username and password field empty which will cause the setup to use the LocalSystem account. You can always change the account name later if even necessary and pro...

KB-ID 69
Category: Installation
Applies to: 2.60 and higher

This error appears when the EventSentry license information which is stored in the registry has not been transferred correctly to the remote host. Please perform the following steps to retransfer the configuration: 1. Make sure that you have the latest build of EventSentry installed you can check the latest build from the additional li...

KB-ID 71
Category: Installation
Applies to:

This is a bug in EventSentry version 2.60. Please follow these steps to remove the trial license manually: 1. Close the EventSentry Management Application 2. Open the registry editor regedit.exe 3. Navigate to the following key: HKEYLOCALMACHINE\Software\netikus.net\EventSentry 4. Delete the registry subkey License HKEYLOCALMACHINE\...

KB-ID 75
Category: Installation
Applies to: 2.60 and later

To update from the beta version perform the following steps: 1. Export your configuration with the EventSentry management application File Export. 2. Uninstall the beta version but choose to keep the configuration and all files. 3. Install the full release your configuration should be preserved. If your configuration was not pres...

KB-ID 77
Category: Installation
Applies to: All Versions

This error occurs when you try to upgrade an older version of EventSentry using a patch from a newer version. For example you cannot use a patch for EventSentry 2.70 to upgrade EventSentry version 2.60 since patches only contain the files that were fixed in the patch for the version of EventSentry the patch was released for. You will ...

KB-ID 79
Category: Installation
Applies to:

You can extend your existing trial version without loosing any settings and without having to interrupt the monitoring process. You have two options for extending your existing trial both options assume that you have already received a new license key. Please email supportnetikus.net if you would like to extend your existing trial. 1. Wa...

KB-ID 93
Category: Installation
Applies to:

Yes you can install the EventSentry service on cluster nodes by defining the EventSentry service as a cluster resource service. Please follow the instructions below the instructions refer to Windows Server 2003 and newer to install EventSentry in a cluster. For reference purposes the following computer names will be used: CLUSTER: Lo...

KB-ID 98
Category: Installation
Applies to: 2.72 and newer

Note: This article only applies to EventSentry v3.1 and earlier. See KB 297 for an updated version of this KB aricle. In order to function correctly the EventSentry agent requires the following: Working configuration in registry Installed Service Installed service executable Installed dependencies chartdir50.dll 1 Export a...

KB-ID 99
Category: Installation
Applies to: 2.92 to 3.1

No EventSentry does not require NetBIOS to be enabled. Remote Update will still work correctly even after you disable NetBIOS on the hosts monitored by EventSentry.

KB-ID 100
Category: Installation
Applies to:

Please see the following page in the EventSentry manual for a list of hardware requirements: Hardware Requirements Generally speaking any computer that can run a particular type of Windows should have no problem running the EventSentry agent. Please see KB article 47 to learn more about the performance impact the EventSentry agent has...

KB-ID 102
Category: Installation
Applies to: All Versions