Knowledge Base


This is a known problem with the web reports prior to version 2.50. We have adressed this problem in the 2.50 release by completely redesigning the database layout. Please upgrade/migrate to version 2.50. Existing data can be migrated with the Database Migration Wizard

KB-ID 6
Category: Web Reports
Applies to: up to v2.43

To find out why a page is not loading you will need to reconfigure Internet Explorer to show advanced error messages: Open Internet Explorer Click Tools Internet Options Click Advanced Locate Show friendly HTTP error messages and clear checkbox Reload page IIS 7 Starting in IIS 7 ASP errors are hidden by default...

KB-ID 27
Category: Web Reports
Applies to: All Versions

You are receiving this error message because the EventSentry database was not updated to 2.9x and is missing some of the required tables and/or additional columns. You will need to run the Database Setup Wizard in order to update the database so that the web reports work correctly and the remote agents can write to the database. The Datab...

KB-ID 210
Category: Web Reports
Applies to: 2.90

If you have verified that the pages you are trying to access does indeed exist then this error is being displayed because the ASP component is missing in your IIS installation. Please see the instructions below to add the ASP component to your IIS installation. Windows Server 2003 Go to Start Settings Control Panel Open Add or...

KB-ID 29
Category: Web Reports
Applies to:

The buffer can be increased by changing the AspBufferingLimit setting in Metabase.xml to a larger size. The default value is 4194304 which is about 4 MB. IIS 6 Stop IIS Locate the file SYSTEMROOT\System32\Inetsrv\Metabase.xml Modify the AspBufferingLimit value Restart IIS IIS 7 or higher: Open Internet Information Ser...

KB-ID 30
Category: Web Reports
Applies to: v2.93.1 and earlier

While it is possible to add additional fields to the tables used by EventSentry we generally do not recommend modifying the existing table layout. Please contact support supportnetikus.net before performing any such change.

KB-ID 33
Category: Web Reports
Applies to:

You can optimize the performance of your database by setting the initial database size to a large number for example 2Gb. Please see the additional link for detailed instructions.

KB-ID 35
Category: Web Reports
Applies to:

By default IIS will throw this error when an ASP page does not return within 90 seconds. For simple searches in the web reports this should not be an issue. However there are cases where a search will include a substantial amount of information and will need more time to process the request. The steps below explain how to increase the timeout...

KB-ID 45
Category: Web Reports
Applies to: All Versions

You can remove information from the EventSentry database using the Maintenance Wizard from the web reports. The maintenance wizard can be found in the MAINTENANCE menu of the web reports. Please see the additional links below for more information.

KB-ID 97
Category: Web Reports
Applies to: 2.70 and later

Starting with version 2.70 the EventSentry web reports need the XML files which are located in the installation directory of EventSentry to work correctly. For security reasons both the EventSentry management console and the EventSentry agent readjust the file permissions of the installation directory to give only Administrators access to ...

KB-ID 52
Category: Web Reports
Applies to: 2.60 to 2.93