Knowledge Base


This is a known problem with the web reports prior to version 2.50. We have adressed this problem in the 2.50 release by completely redesigning the database layout. Please upgrade/migrate to version 2.50. Existing data can be migrated with the Database Migration Wizard

KB-ID 6
Category: Web Reports
Applies to: up to v2.43

To find out why a page is not loading you will need to reconfigure Internet Explorer to show advanced error messages: Open Internet Explorer Click Tools Internet Options Click Advanced Locate Show friendly HTTP error messages and clear checkbox Reload page IIS 7 Starting in IIS 7 ASP errors are hidden by default...

KB-ID 27
Category: Web Reports
Applies to: All Versions

You are receiving this error message because the EventSentry database was not updated to 2.9x and is missing some of the required tables and/or additional columns. You will need to run the Database Setup Wizard in order to update the database so that the web reports work correctly and the remote agents can write to the database. The Datab...

KB-ID 210
Category: Web Reports
Applies to: 2.90

If you have verified that the pages you are trying to access does indeed exist then this error is being displayed because the ASP component is missing in your IIS installation. Please see the instructions below to add the ASP component to your IIS installation. Windows Server 2003 Go to Start Settings Control Panel Open Add or...

KB-ID 29
Category: Web Reports
Applies to:

The buffer can be increased by changing the AspBufferingLimit setting in Metabase.xml to a larger size. The default value is 4194304 which is about 4 MB. IIS 6 Stop IIS Locate the file SYSTEMROOT\System32\Inetsrv\Metabase.xml Modify the AspBufferingLimit value Restart IIS IIS 7 or higher: Open Internet Information Ser...

KB-ID 30
Category: Web Reports
Applies to: v2.93.1 and earlier

While it is possible to add additional fields to the tables used by EventSentry we generally do not recommend modifying the existing table layout. Please contact support supportnetikus.net before performing any such change.

KB-ID 33
Category: Web Reports
Applies to:

You can optimize the performance of your database by setting the initial database size to a large number for example 2Gb. Please see the additional link for detailed instructions.

KB-ID 35
Category: Web Reports
Applies to:

By default IIS will throw this error when an ASP page does not return within 90 seconds. For simple searches in the web reports this should not be an issue. However there are cases where a search will include a substantial amount of information and will need more time to process the request. The steps below explain how to increase the timeout...

KB-ID 45
Category: Web Reports
Applies to: All Versions

You can remove information from the EventSentry database using the Maintenance Wizard from the web reports. The maintenance wizard can be found in the MAINTENANCE menu of the web reports. Please see the additional links below for more information.

KB-ID 97
Category: Web Reports
Applies to: 2.70 and later

Starting with version 2.70 the EventSentry web reports need the XML files which are located in the installation directory of EventSentry to work correctly. For security reasons both the EventSentry management console and the EventSentry agent readjust the file permissions of the installation directory to give only Administrators access to ...

KB-ID 52
Category: Web Reports
Applies to: 2.60 to 2.93

To resolve this problem please download and install the Microsoft XML Parser MSXML 3.0 Service Pack 5 SP5. A link is provided below.

KB-ID 56
Category: Web Reports
Applies to: 2.60

Access to the web reports can be restricted or extended by changing the NTFS permissions of the actual ASP files by default located in \Program Files\EventSentry\Web. To change the permissions navigate to the \Program Files\EventSentry folder using explorer and then rightclick the Web Reports folder. This folder contains all the ASP fil...

KB-ID 67
Category: Web Reports
Applies to: up to 2.93

The EventSentry web reports are compatible with: 1. Mozilla Firefox 2. Google Chrome 3. Safari 4. Internet Explorer 8 and higher Mobile browsers on the iOS and Android platforms are also supported.

KB-ID 73
Category: Web Reports
Applies to: 3.0

You are getting this error because the table prefix for Oracle EVENTSENTRY. was not configured through the profile editor. When accessing resources in Oracle one needs to always prefix the table names with the name of the resource user under which they exist. The resource user used by EventSentry is always called EVENTSENTRY as such you w...

KB-ID 81
Category: Web Reports
Applies to:

System error 5 translates to Access Denied and you are getting this error because the NTFS permissions in the Oracle installation directory are setup incorrectly by the Oracle installer. Oracle 9.2 Client software requires that you give the Authenticated User privilege to the Oracle Home by following these steps: 1. Log on to Windows as a ...

KB-ID 82
Category: Web Reports
Applies to:

In order to solve this problem you need to change the SQLNET.AUTHENTICATIONSERVICES parameter in the sqlnet.ora file. The sqlnet.ora file is usually located in the C:\oracle\ora92\network\admin\sqlnet.ora folder and the value of the SQLNET.AUTHENTICATIONSERVICES authentication parameter needs to be set to NONE the default value is usually ...

KB-ID 85
Category: Web Reports
Applies to:

You will need to exclude the EventSentry ASP pages from SharePoint Services which is intercepting requests to the EventSentry web reports. Follow the first 6 steps in the KB article listed below to exclude the EventSentry web reports. The path necessary in step 5 is usually \EventSentry or similar. You will need to point the exclusion to th...

KB-ID 88
Category: Web Reports
Applies to: All Versions

Microsoft has not yet provided 64bit drivers for Microsoft Access and at this point does not seem to have any plans of doing so. While the EventSentry agent is able to write to Access database using the default EventSentry Access System DSN since it is a 32bit application the web reports using IIS are not able to access this DSN as IIS ...

KB-ID 89
Category: Web Reports
Applies to:

This is a warning message only and can usually be ignored and is due to a misconfigured virtual directory. The following steps should resolve the problem: Open the Internet Services Manager from Administrative Tools Locate the EventSentry virtual directory which is usually located under the Default Web Site. Rightclick the Event...

KB-ID 90
Category: Web Reports
Applies to:

The web reports have a limit on how long a database query may take before it is interrupted. You can increase this limit through the profile editor however. Navigate to Maintenance Profile Editor select your profile and increase the value Query Timeout in the Database Connection section. This will however not solve the underlying problem ...

KB-ID 96
Category: Web Reports
Applies to:

This is due to EventSentry not being able to execute the nslookup.exe process on the server which is needed to resolve host names to IP addresses. You can solve this problem in two ways: 1. Disable the IP Address lookup feature. Navigate to MAINTENANCE PROFILE EDITOR and select your current profile. Then click Edit Selected Profile. L...

KB-ID 106
Category: Web Reports
Applies to:

This usually happens when the locale / character set of the host where IIS is installed differs from that of the language being recorded in the Microsoft SQL Server database. You will also need to make sure that the collation type collation name of the database is set correctly. Remember that you can set the collation type only when first c...

KB-ID 111
Category: Web Reports
Applies to: 2.93 and older

The most likely cause for this is an incorrect character set encoding in the XML file. Version 2.72d and earlier To resolve this problem open the WebReportsLanguages.xml file in a text editor. Open this file in a text editor and adjust the encoding set in the first line of the file. By default the first line will look similar to this:...

KB-ID 112
Category: Web Reports
Applies to: 2.93 and older

Windows 2003 In order to host the web reports on a 64bit machine you will need to use a connection string to access the database and switch IIS to run in 32bit mode. Before you switch IIS to 32bit mode make sure that no other applications currently running on IIS require 64bit functionality. If there are none execute the following two co...

KB-ID 122
Category: Web Reports
Applies to: All Versions

The above tools may restrict you from viewing .asp pages which are required for the web reports to run correctly. Follow the steps below to allow .asp pages from being accessed: 1. Edit the file SYSTEMROOT/system32/inetsrv/urlscan/urlscan.ini 2. Remove or comment out the .asp line in the DenyExtensions section of the file 3. Add or ...

KB-ID 129
Category: Web Reports
Applies to: